Quick answer
Voxovo AI lets Salesforce users add a live voice layer without building from scratch. By connecting your Twilio, Telnyx, Plivo, or Vonage account to Voxovo, calls can be routed directly into Salesforce as real‑time events. The platform then runs voice‑to‑text, LLM inference, and text‑to‑speech, returning the conversation back into Salesforce for logging and analytics.
Key integration points include Salesforce Objects, Campaigns, Leads, and Cases. Voxovo can push updates to any field in Salesforce using its built‑in knowledge‑base search and Live Sheet tool. Outbound campaigns in Salesforce trigger Voxovo calls automatically, with answers recorded back into the CRM.
Dead‑air is a common pain point in voice AI. Voxovo’s Presence Buffer pre‑caches filler audio that plays while the LLM processes the caller’s input, keeping callers engaged and eliminating the perception of lag.
How Voxovo AI works on Voxovo
Live Sheet lets agents update Salesforce fields on the fly using a familiar spreadsheet interface. When a field is modified in the sheet, the change propagates to the corresponding Salesforce record instantly, removing the need for custom code or external webhooks.
Live Calendar allows real‑time booking during a call. Agents can pull up a Google Calendar schedule, show available slots, and confirm appointments without leaving the conversation, with booking data written back to Salesforce to keep all records in sync.
Voxovo offers three managed pipelines: Speed, Smart, and Ultra. Speed provides the lowest turn latency for high‑volume interactions; Smart prioritizes accuracy; Ultra integrates Gemini for speech‑to‑speech conversions and offers richer context with call‑start knowledge snippets.
The Ultra pipeline (pipeline_mode "voxovo1_ultra") uses Gemini Live for speech‑to‑speech and is ideal for high‑quality, low‑latency use cases. Speed and Smart pipelines remain fully managed with fixed models, while the Ultra pipeline allows dynamic use of the Gemini model.
Implementation checklist
If you need full control, the Custom mode lets you choose your own STT, LLM, TTS, voice, language, and VAD. This is ideal for organizations with existing models or specific compliance requirements.
The platform ships with 20 deep integrations, including Salesforce, HubSpot, Zendesk, and Slack. Mid‑call tool calls can trigger updates, create tickets, or send Slack messages, all in real time. Custom HTTP/API tools are also supported, enabling any REST endpoint to be invoked during a conversation.
Agencies can host multiple workspaces under a single tenant, using the omni_sk_ portal for brand‑safe access. Each client gets a separate sandbox with its own Voxovo credentials, ensuring data isolation while maintaining a unified billing view and simplifying onboarding.