Platform · Use cases
Phone AI that fits how you already operate
Same platform — different outcomes. Start from a use case, then personalize after signup.
Inbound support
Contain FAQs, create tickets, and warm-transfer VIPs — every turn logged for QA.
Outbound sales & SDR
Qualify leads, book demos, AMD + DNC + retry on your own Twilio numbers.
Appointment machines
Book, reschedule, and confirm with Live Calendar across clinics and SaaS demos.
All use cases
Ops & multi-workspace teams
Run multiple workspaces under one login with memberships and omni_sk_ automation. Publish workflow journeys per brand — without a reseller portal product to maintain.
Workflows · BYO carrier · Public API.
After-hours reception
Never miss a call after 5 PM. The agent captures caller intent, books callbacks, sends SMS summaries to the on-call team, and escalates genuine emergencies via warm transfer.
24/7 coverage, escalation rules.
Home services dispatch
Qualify jobs by type and zip code, check Live Sheet capacity, and schedule service windows without a human touching every ring.
Live Sheet + calendar slot booking.
Healthcare reminders
HIPAA-ready appointment reminders, pre-visit intake scripts, and post-care follow-up with escalation paths for regulated workflows.
Multi-language · escalation compliance.
Ecommerce and logistics
Resolve order-status questions, provide delivery ETAs, handle returns intake, and run post-purchase surveys grounded by knowledge + webhooks.
Knowledge grounded · post-call webhooks.
Debt collection outreach
FDCPA-aware reminder calls with payment link delivery, dispute capture, and clean human handoff when an account challenges the balance.
Compliance-first scripts, dispute routing.
Insurance claims intake
Capture first-notice-of-loss details, verify policy fields, and route complex claims to licensed adjusters via warm transfer with full transcript.
FNOL capture · adjuster warm-transfer.
Real estate showings
Qualify buyer criteria, check agent availability, book property viewings, and text confirmation to all parties automatically.
Buyer qualification + follow-up drip.
Property management
Handle maintenance requests, send rent reminders, coordinate vendor scheduling, and manage tenant FAQ on shared lines.
Maintenance triage · vendor coord.
Hospitality concierge
Answer reservation questions, upsell room upgrades, handle late-checkout requests, and surface curated local recommendations.
Upgrade upsells · local recommendations.
Automotive service desks
Schedule oil changes and recall service, check parts mid-call, send reminders, and run satisfaction surveys after pick-up.
Parts lookup · post-visit surveys.
Dental and clinic front desk
New-patient intake, insurance pre-verification questions, hygiene reminders, and no-show recovery outreach.
New-patient intake · no-show recovery.
Retail order recovery
Cart-abandon callbacks with time-sensitive offers, pickup reminders, and loyalty enrollment via webhook context.
Personalized context · webhook triggers.
IT helpdesk triage
Walk users through password resets, create ITSM tickets with structured metadata, and escalate VIPs to a priority queue.
ITSM ticket creation · VIP routing.
Recruiting screens
Pre-screen candidates, confirm interview slots, record structured answers, and sync outcomes to your ATS.
ATS sync · structured screen scoring.
Education enrollment
Answer program inquiries, relay application status, book campus tours, and follow up silent prospects.
Program Q&A · tour booking.
Government and civic hotlines
Provide service information, book civic appointments, and escalate with full audit log and multi-language support.
Audit logs · multi-language.
Security and monitoring alerts
Verify alarm events, notify responders in priority order, log acknowledgments, and escalate unanswered alerts.
Priority escalation · event logging.
Subscription retention
Reach cancelling customers with save offers, confirm cancel flows, and run win-back campaigns from Campaigns.
Save offers · win-back campaigns.