Quick answer
Voxovo AI is a production voice AI platform that lets Shopify merchants run phone support with AI‑powered agents. By configuring escalation rules, the system can keep the caller in the AI loop until a human agent is needed, ensuring quick response times and efficient ticket containment. The platform supports all major PSTN carriers, so you can bring your existing Twilio or Vonage numbers into the workflow. This eliminates the need for a dedicated desktop client while maintaining full control over your telephony stack.