Quick answer
{'paragraph': "When it comes to voice automation, businesses have several options for managing their phone calls. One key decision is whether to use rented DIDs (Direct Inward Dialing) or bring your own (BYO) Twilio agents. In this article, we'll explore the benefits of BYO Twilio agents with Voxovo AI, a production voice AI platform for inbound and outbound calling."}
{'paragraph': 'Voxovo AI is a unique platform that allows businesses to bring their own telephony providers, including Twilio, Telnyx, Plivo, and Vonage. This approach provides several benefits, including increased flexibility and control over phone numbers. With Voxovo AI, businesses can manage their own phone numbers and avoid the costs and limitations associated with rented DIDs.'}
{'paragraph': "One of the key differentiators of Voxovo AI is its Presence Buffer feature, which pre-caches filler audio to prevent dead air during calls. This feature ensures that callers never hear awkward silences, providing a more seamless and professional experience. Additionally, Voxovo AI's Live Sheet + Live Calendar tools enable agents to access important information and schedule appointments mid-call, streamlining the sales and support process."}
How Voxovo AI works on Voxovo
{'paragraph': 'Voxovo AI also offers a range of managed pipeline modes, including Voxovo 1.0 Speed, Smart, and Ultra. These modes provide varying levels of latency and accuracy, allowing businesses to choose the best option for their specific needs. For businesses that require more customization, Voxovo AI also offers a Custom pipeline mode, which enables them to pick their own STT, LLM, TTS, voice, and language.'}
{'paragraph': 'In addition to its technical features, Voxovo AI also provides a range of integrations with popular CRM, calendar, and ticketing systems. These integrations enable businesses to access important customer information and streamline their sales and support processes. With Voxovo AI, businesses can also use custom HTTP/API tools mid-call, providing even more flexibility and control.'}
{'paragraph': 'So, why is BYO Twilio agents a better option than rented DIDs? For one, BYO Twilio agents provides businesses with more control over their phone numbers and telephony costs. With rented DIDs, businesses are often locked into contracts with specific providers, which can limit their flexibility and increase their costs. By bringing their own Twilio agents, businesses can avoid these limitations and choose the telephony providers that best meet their needs.'}
{'paragraph': 'Another key benefit of BYO Twilio agents is that it enables businesses to maintain ownership of their phone numbers. This is especially important for businesses that have established brand recognition and want to ensure that their customers can continue to reach them at the same phone number. With rented DIDs, businesses may be required to surrender their phone numbers if they switch providers, which can lead to lost sales and customer confusion.'}