The challenge
Meridian Legal, a personal injury and estate planning boutique, missed after-hours and lunchtime calls from potential clients in emotional, time-sensitive situations. A missed call meant the prospect often moved on to the next firm on Google. The intake team handled roughly 35 intakes per week; attorneys estimated 15–20 additional potential clients called and didn't leave a voicemail.
The solution
Voxovo's inbound agent conducts a structured legal intake: case type, incident date, injuries or key facts, contact information, and urgency flag. It explains clearly it is an AI intake system and that a licensed attorney will follow up within 1 business hour. Urgent personal-injury cases trigger an immediate SMS and call to the on-call attorney. Estate inquiries are queued for next-day consultation scheduling.
Results
- 22% increase in qualified intake submissions per month
- After-hours intake capture: 38% of monthly intakes (previously near 0%)
- Average intake accuracy score (attorney review): 94%
- Firm added one additional attorney to handle increased qualified caseload
“Personal injury clients call us minutes after an accident. Before, if we missed that call they were gone. Now every call is answered, every intake is structured, and our attorneys review a clean summary — not a voicemail.”
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