The challenge
QuickFix Home Services' 3 technicians each carried a personal phone that rang constantly while on jobs. Customers on hold gave up; technicians interrupted installations to take calls that were just quote requests. Revenue was constrained not by demand but by the inability to book incoming work while in the field.
The solution
Voxovo handles all inbound for QuickFix. The agent qualifies job type, postal code (service area check), approximate scope, and preferred booking window — cross-checking against a Live Sheet showing technician availability. Bookings are confirmed and logged; quotes for complex jobs are flagged for a 30-minute callback from the owner. Slow-week capacity is proactively targeted with an outbound win-back campaign to past customers.
Results
- Zero calls missed during active jobs (previously ~40% during on-site hours)
- Technician phone interruptions eliminated — productivity up 25% on-site
- Win-back campaign generated 14 bookings in first run
- Average response-to-booking time: 4 minutes
“I was the receptionist and the plumber at the same time. Now the phone is handled; I just show up to confirmed jobs. The win-back campaign alone paid for a year of the platform.”
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