Campaigns and contacts

Contacts

Contacts → add manually or CSV import for dial lists.

Create a campaign

1. 1

   Campaigns → New

   Choose outbound or inbound routing mode.

2. 2

   Select agent or published workflow

   Workflow-backed campaigns use the published graph.

3. 3

   Import contacts

   Analyze CSV, map fields, apply quiet hours and timezone.

4. 4

   AMD and retries

   Hang up, leave message, or continue; set concurrency and retry policy.

5. 5

   Start / pause

   Monitor progress from the campaign detail page.