Product
Automations and nodes
Zapier-style phone flows: trigger, agent, actions, paths, outcomes.
Mental model
Default blank graph: Inbound call → Voice Agent → Completed. Add actions (Live tools, CRM, webhook), paths/filters, knowledge, specialist handoff, and outcomes.
Node catalog
Folders: Agents, Triggers, Actions/Tools, Paths and filters, Outcomes. Legacy STT/LLM/TTS nodes stay loadable for old graphs but are hidden from the add picker.
Runtime modes
Pathways for mid-call dialogue, squads for assistant handoff, post-call CRM sync when integrations are connected.